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Anything the customers experience from their interaction with a compan - Anything the customers experience from their interac

1. Anything the customers experience from their interaction with a company should be considered part of that company’s product.

- Eric Ries

Tags: Startup | Customer Service | Consideration |

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Anything the customers experience from their interaction with a compan - We must learn what customers really want, not what t

2. We must learn what customers really want, not what they say they want or what we think they should want.

- Eric Ries

Tags: Startup | Customer Service |

Anything the customers experience from their interaction with a compan - As you consider building your own minimum viable pro

3. As you consider building your own minimum viable product, let this simple rule suffice:

remove any feature, process, or effort that does not contribute directly to the learning you seek.

- Eric Ries

Tags: Startup | Consideration |

Anything the customers experience from their interaction with a compan - In a startup, it doesn’t matter if you’re 100 pe

4. In a startup, it doesn’t matter if you’re 100 percent right 100 percent of the time.

What matters is having forward momentum and a tight fact-based data/metrics feedback loop to help you quickly recognize and reverse any incorrect decisions.

That’s why startups are agile.

By the time a big company gets the committee to organize the subcommittee to pick a meeting date, your startup could have made 20 decisions, reversed five of them and implemented the fifteen that worked.

- Steven Gary Blank

Tags: Startup | Commitment |

Anything the customers experience from their interaction with a compan - Build-Measure-Learn feedback loop is at the core of

5. Build-Measure-Learn feedback loop is at the core of the Lean Startup model.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - The lesson of the MVP is that any additional work be

6. The lesson of the MVP is that any additional work beyond what was required to start learning is waste, no matter how important it might have seemed at the time.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - When in doubt, simplify.

7. When in doubt, simplify.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - Customers don’t care how much time something takes

8. Customers don’t care how much time something takes to build.

They care only if it serves their needs.

- Eric Ries

Tags: Startup | Customer Service |

Anything the customers experience from their interaction with a compan - Success is not delivering a feature; success is lear

9. Success is not delivering a feature; success is learning how to solve the customer’s problem.

- Eric Ries

Tags: Startup | Success | Customer Service |

Anything the customers experience from their interaction with a compan - Leadership requires creating conditions that enable

10. Leadership requires creating conditions that enable employees to do the kinds of experimentation that entrepreneurship requires.

- Eric Ries

Tags: Startup | Leadership | Experiment |

Anything the customers experience from their interaction with a compan - The point is not to find the average customer but to

11. The point is not to find the average customer but to find early adopters: the customers who feel the need for the product most acutely. Those customers tend to be more forgiving of mistakes and are especially eager to give feedback.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - The ability to learn faster from customers is the es

12. The ability to learn faster from customers is the essential competitive advantage that startups must possess.

- Eric Ries

Tags: Startup | Competition | Customer Service |

Anything the customers experience from their interaction with a compan - Ask most entrepreneurs who have decided to pivot and

13. Ask most entrepreneurs who have decided to pivot and they will tell you that they wish they had made the decision sooner.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - You cannot be sure you really understand any part of

14. You cannot be sure you really understand any part of any business problem unless you go and see for yourself firsthand.

It is unacceptable to take anything for granted or to rely on the reports of others.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - What if we found ourselves building something that n

15. What if we found ourselves building something that nobody wanted? In that case what did it matter if we did it on time and on budget?

- Eric Ries

Tags: Startup | What If |

Anything the customers experience from their interaction with a compan - Peter Drucker said, “There is surely nothing quite

16. Peter Drucker said, “There is surely nothing quite so useless as doing with great efficiency what should not be done at all.

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - “Entrepreneur” should be considered a job title

17. “Entrepreneur” should be considered a job title in all modern companies that depend on innovation for their future growth

- Eric Ries

Tags: Startup |

Anything the customers experience from their interaction with a compan - Startups exist not just to make stuff, make money, o

18. Startups exist not just to make stuff, make money, or even serve customers.

They exist to learn how to build a sustainable business.

This learning can be validated scientifically by running frequent experiments that allow entrepreneurs to test each element of their vision.

- Eric Ries

Tags: Money | Startup | Experiment |

Anything the customers experience from their interaction with a compan - Build-Measure-Learn. The fundamental activity of

19. Build-Measure-Learn.

The fundamental activity of a startup is to turn ideas into products, measure how customers respond, and then learn whether to pivot or persevere.

All successful startup processes should be geared to accelerate that feedback loop.

- Eric Ries

Tags: Startup | Customer Service |

Anything the customers experience from their interaction with a compan - Innovation accounting. To improve entrepreneurial

20. Innovation accounting.

To improve entrepreneurial outcomes and hold innovators accountable, we need to focus on the boring stuff: how to measure progress, how to set up milestones, and how to prioritize work.

This requires a new kind of accounting designed for startups—and the people who hold them accountable.

- Eric Ries

Tags: Startup | Progress |

21. Anything the customers experience from their interaction with a company should be considered part of that company’s product.

- Eric Ries

Tags: Startup | Customer Service | Consideration |

Anything the customers experience from their interaction with a compan - Even if your ambitions are huge, start slow, start s

22. Even if your ambitions are huge, start slow, start small, build gradually, build smart.

- Gary Vaynerchuk

Tags: Startup | Slow |

Anything the customers experience from their interaction with a compan - You must choose an area where you can win. No, scrat

23. You must choose an area where you can win. No, scratch that. Not just win, but absolutely dominate. After all, don’t we have enough mediocre podcasts around?

- Gary Vaynerchuk

Tags: Startup |

Anything the customers experience from their interaction with a compan - You need to spend all of your time and energy on cre

24. You need to spend all of your time and energy on creating something that actually brings value to the people you’re asking for money!

- Gary Vaynerchuk

Tags: Startup | Money | Energy |

Anything the customers experience from their interaction with a compan - Building and sustaining community is a never-ending

25. Building and sustaining community is a never-ending part of doing business.

- Gary Vaynerchuk

Tags: Startup |

Anything the customers experience from their interaction with a compan - The main thing is realizing that even if you feel te

26. The main thing is realizing that even if you feel terrible for a while, that’s not how you’re going to feel the whole time. . . . Things change if you just keep moving.

- Gary Vaynerchuk

Tags: Motivational | Life | Startup | Change |

Anything the customers experience from their interaction with a compan - Ideas are worthless without the execution; execution

27. Ideas are worthless without the execution; execution is pointless without the ideas.

- Gary Vaynerchuk

Tags: Startup | Motivational |

Anything the customers experience from their interaction with a compan - I’m encouraging young people to become social busi

28. I’m encouraging young people to become social business entrepreneurs and contribute to the world, rather than just making money.

Making money is no fun. Contributing to and changing the world is a lot more fun.

- Muhammad Yunus

Tags: Money | Startup | I Would Rather |

Anything the customers experience from their interaction with a compan - Let the beauty of what you love be what you do.

29. Let the beauty of what you love be what you do.

- Jalal Ad Din Rumi

Anything the customers experience from their interaction with a compan - Direction is always more important than speed.

30. Direction is always more important than speed.

Tags: Startup |

Anything the customers experience from their interaction with a compan - Always plan with patience, but execute violently wit

31. Always plan with patience, but execute violently with complete impatience.

- Ayush Jaiswal

Tags: Startup |

Anything the customers experience from their interaction with a compan - Business only has two functions - Innovation and Mar

32. Business only has two functions - Innovation and Marketing.

- Milan Kundera

Tags: Startup |

33. Don’t let anyone ever make you feel like you don’t deserve what you want.

Anything the customers experience from their interaction with a compan - When you see a small business, you know that someone

34. When you see a small business, you know that someone made a courageous decision.

Tags: Startup |

Anything the customers experience from their interaction with a compan - When you have got a Purchase Order, you should stop

35. When you have got a Purchase Order, you should stop talking.

Tags: Sales | Startup |

Anything the customers experience from their interaction with a compan - I will either find a way or make one.

36. I will either find a way or make one.

Tags: Confidence | Startup | Find A Way |

Anything the customers experience from their interaction with a compan - Sometimes life is going to hit you in the head with

37. Sometimes life is going to hit you in the head with a brick. Don't lose faith.

- Steve Jobs

Tags: Life Struggle | Startup | Entrepreneurship | Meaningful |

Anything the customers experience from their interaction with a compan - We hire people who want to make the best things in t

38. We hire people who want to make the best things in the world.

- Steve Jobs

Anything the customers experience from their interaction with a compan - I always advise people – Don’t wait! Do somet

39. I always advise people – Don’t wait!

Do something when you are young, when you have nothing to lose, and keep that in mind.

- Steve Jobs

Anything the customers experience from their interaction with a compan - With our technology, with objects, literally three p

40. With our technology, with objects, literally three people in a garage can blow away what 200 people at Microsoft can do.

- Steve Jobs

Anything the customers experience from their interaction with a compan - The older I get, the more I see how much motivations

41. The older I get, the more I see how much motivations matter.

The Zune was crappy because the people at Microsoft don’t really love music or art the way we do.

We won because we personally love music.

- Steve Jobs

Anything the customers experience from their interaction with a compan - We were the group of people who were going to judge

42. We were the group of people who were going to judge whether it was great or not.

We weren’t going to go out and do market research. We just wanted to build the best thing we could build.

- Steve Jobs

Tags: Startup | Perfectionism | Product | Market Research |

Anything the customers experience from their interaction with a compan - We’re not going to be the first to this party, but

43. We’re not going to be the first to this party, but we’re going to be the best.

- Steve Jobs

Anything the customers experience from their interaction with a compan - Having someone do certain things for you is like get

44. Having someone do certain things for you is like getting someone to chew your food for you.

It might be easier to swallow but it loses all its flavor...

And you want the flavor!

- Ze Frank

Anything the customers experience from their interaction with a compan - When you first start off trying to solve a problem,

45. When you first start off trying to solve a problem, the first solutions you come up with are very complex, and most people stop there.

But if you keep going, and live with the problem and peel more layers of the onion off, you can oftentimes arrive at some very elegant and simple solutions.

Most people just don’t put in the time or energy to get there.

- Steve Jobs

Anything the customers experience from their interaction with a compan - The meeting of preparation and opportunity generates

46. The meeting of preparation and opportunity generates the offspring we call “luck”.

- Tony Robbins

Anything the customers experience from their interaction with a compan - It’s a slow process. And quitting won’t spee

47. It’s a slow process.

And quitting won’t speed it up.

Anything the customers experience from their interaction with a compan - One day at a time is the secret to building momentum

48. One day at a time is the secret to building momentum.

Anything the customers experience from their interaction with a compan - Companies cannot really see beyond their current cus

49. Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. That is why most new ideas come from small companies that have nothing to lose.

- Nicholas Negroponte

Anything the customers experience from their interaction with a compan - All things are possible. Who you are is limited by w

50. All things are possible. Who you are is limited by who you think you are.

Anything the customers experience from their interaction with a compan - It’s not about money or connections. It’s the wi

51. It’s not about money or connections. It’s the willingness to outwork and outlearn everyone when it comes to your business.

- Mark Cuban

Anything the customers experience from their interaction with a compan - I'd rather hustle 24-7 than slave 9 to 5

52. I'd rather hustle 24-7 than slave 9 to 5

Anything the customers experience from their interaction with a compan - Business opportunities are like buses: there’s alw

53. Business opportunities are like buses: there’s always another one coming.

- Richard Branson

Anything the customers experience from their interaction with a compan - Create the things you wish existed.

54. Create the things you wish existed.

Anything the customers experience from their interaction with a compan - Many will quit during the journey and that's your ad

55. Many will quit during the journey and that's your advantage.

Anything the customers experience from their interaction with a compan - You have to push yourself to be spectacularly better

56. You have to push yourself to be spectacularly better at the thing you bring to the marketplace than most people. And you can.

- Seth Godin

Anything the customers experience from their interaction with a compan - Price is what you pay. Value is what you get.

57. Price is what you pay.
Value is what you get.

- Warren Buffet

Anything the customers experience from their interaction with a compan - It’s not always easy to follow a new idea. Ther

58. It’s not always easy to follow a new idea.

There is risk.

There is uncertainty.

Maybe it will fail… but maybe your new idea might succeed.

You’ll never know what could happen unless you commit to giving things a try.

Anything the customers experience from their interaction with a compan - Do what you can, with what you have, where you are.

59. Do what you can, with what you have, where you are.

- Theodore Roosevelt

Anything the customers experience from their interaction with a compan - It’s hard to beat your competition when you’re c

60. It’s hard to beat your competition when you’re copying them.

- Neil Patel

Anything the customers experience from their interaction with a compan - It doesn’t get easier, you just get better at it.

61. It doesn’t get easier, you just get better at it.